Posted Date : January 28,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-6867
Government Authority located in Pierre, South Dakota; USA based organization looking for expert vendor for recipient liaison staff augmentation services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide recipient liaison staff augmentation services to the government authority located in Pierre, SD.
- The vendor will describe proposed methods for receiving calls sent to the Department concerning recipient concerns.
- The vendor will describe proposed methods and staffing to complete phone coverage during normal Department hours, standard central time.
- The vendor will describe proposed staffing to respond to emails from several public folders including Medicaid, Medical Services, Online Portal, and Constituent Liaison within acceptable timeframes.
- The vendor will conduct quality control of work to show adherence to expectations.
- The vendor will provide documentation of how staff with gain and maintain knowledge of
- Mitel phone system provided by the State.
- Resources with an emphasis on Department of resources including: website information, Medicaid Recipient Handbook, Online Provider Selection tool, resources of local offices, and navigating Medicaid Portal.
- Various business areas supporting this process, including knowledge of eligibility, claims processing, and managed care providers.
- Various systems for information including mainframe, FileDirector, and Microsoft suite of programs including Teams
- The vendor will maintain records in the Medical Services Online Portal Call Log
- Average monthly volume of calls and call backs to customers under this contracted is expected to equal about 900-1000 calls, with variation from month to month and over time.
(2) All the questions must be submitted no later than February 4, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 14,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-6867
Government Authority located in Pierre, South Dakota; USA based organization looking for expert vendor for recipient liaison staff augmentation services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide recipient liaison staff augmentation services to the government authority located in Pierre, SD.
- The vendor will describe proposed methods for receiving calls sent to the Department concerning recipient concerns.
- The vendor will describe proposed methods and staffing to complete phone coverage during normal Department hours, standard central time.
- The vendor will describe proposed staffing to respond to emails from several public folders including Medicaid, Medical Services, Online Portal, and Constituent Liaison within acceptable timeframes.
- The vendor will conduct quality control of work to show adherence to expectations.
- The vendor will provide documentation of how staff with gain and maintain knowledge of
- Mitel phone system provided by the State.
- Resources with an emphasis on Department of resources including: website information, Medicaid Recipient Handbook, Online Provider Selection tool, resources of local offices, and navigating Medicaid Portal.
- Various business areas supporting this process, including knowledge of eligibility, claims processing, and managed care providers.
- Various systems for information including mainframe, FileDirector, and Microsoft suite of programs including Teams
- The vendor will maintain records in the Medical Services Online Portal Call Log
- Average monthly volume of calls and call backs to customers under this contracted is expected to equal about 900-1000 calls, with variation from month to month and over time.
(2) All the questions must be submitted no later than February 4, 2022.
[C] Eligibility:
Onshore (USA organization Only)
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office premises.
Budget :
Deadline to Submit Proposals: February 14,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$