Posted Date : May 12,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2627
Government Authority located in Pierre, South Dakota; USA based organization looking for expert vendor for IT cloud platform technology services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide IT cloud platform technology services to the government authority located in Pierre, SD.
- IT Service Management
• Incident Management
• Problem Management
• Change and Release Management
• Request Management
• Now Mobile
• Mobile Agent
• Mobile On boarding
• Virtual Agent
• Predictive Intelligence
• Agent Workspace
• Service Owner Workspace
• Vendor Manager Workspace
• Walk-up Experience
• Enterprise On boarding and Transitions
• Knowledge Management
• Employee Service Center
• Asset and Cost Management
• Performance Analytics
• Reports and Dashboards
• Service Level Management
• Configuration Management
• Continual Improvement Management
• Surveys and Assessments
- IT Business Management
• Performance Analytics
• Demand Management
• Resource Management
• Innovation Management
• Project and Portfolio Management
• Scaled Agile Framework (SAFe)
• Test Management
• Agile Development
• Application Portfolio Management
- Software Asset Management
- Customer Service Management
• Agent Workspace
• Case and Major Issue Management
• Predictive Intelligence
• Omni-Channel
• Visual Workflow and Automation
• Self-Service
• Virtual Agent
• Field Service Management
• Communities
• Service Management for Issue Resolution
• Proactive Customer Service Operations
• Customer Service Management Mobile App
• Customer Data Management
• Visual Task Assignment
• Surveys
• Reports and Dashboards
• Performance Analytics
• Operations Management
• Financial Modeling
• Project Portfolio Management
• Continual Improvement Management
- HR Service Delivery
• Case and Knowledge Management
• Employee Service Center
• Enterprise On boarding and Transitions
• Mobile On boarding
• New Mobile
• Employee Document Management
• Performance Analytics for HR Service Delivery
• Virtual Agent
• Predictive Analytics
- Now Platform App Engine
• Mobile Studio
• IntegrationHub
• Flow Designer
• Application Development
• Virtual Agent
• Predictive Intelligence
• Performance Analytics
• Guided App Creator
• Studio IDE
• Agent Workspace
• Service Portal
• Automated Test Framework
• Guided Tour Designer
• NowMobile
• Certified Apps
(2) All questions must be submitted no later than June 1, 2020.
(3) A letter of intent to response will be due on May 25, 2020.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
NA
Budget :
Deadline to Submit Proposals: June 15,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : ITES-2627
Government Authority located in Pierre, South Dakota; USA based organization looking for expert vendor for IT cloud platform technology services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide IT cloud platform technology services to the government authority located in Pierre, SD.
- IT Service Management
• Incident Management
• Problem Management
• Change and Release Management
• Request Management
• Now Mobile
• Mobile Agent
• Mobile On boarding
• Virtual Agent
• Predictive Intelligence
• Agent Workspace
• Service Owner Workspace
• Vendor Manager Workspace
• Walk-up Experience
• Enterprise On boarding and Transitions
• Knowledge Management
• Employee Service Center
• Asset and Cost Management
• Performance Analytics
• Reports and Dashboards
• Service Level Management
• Configuration Management
• Continual Improvement Management
• Surveys and Assessments
- IT Business Management
• Performance Analytics
• Demand Management
• Resource Management
• Innovation Management
• Project and Portfolio Management
• Scaled Agile Framework (SAFe)
• Test Management
• Agile Development
• Application Portfolio Management
- Software Asset Management
- Customer Service Management
• Agent Workspace
• Case and Major Issue Management
• Predictive Intelligence
• Omni-Channel
• Visual Workflow and Automation
• Self-Service
• Virtual Agent
• Field Service Management
• Communities
• Service Management for Issue Resolution
• Proactive Customer Service Operations
• Customer Service Management Mobile App
• Customer Data Management
• Visual Task Assignment
• Surveys
• Reports and Dashboards
• Performance Analytics
• Operations Management
• Financial Modeling
• Project Portfolio Management
• Continual Improvement Management
- HR Service Delivery
• Case and Knowledge Management
• Employee Service Center
• Enterprise On boarding and Transitions
• Mobile On boarding
• New Mobile
• Employee Document Management
• Performance Analytics for HR Service Delivery
• Virtual Agent
• Predictive Analytics
- Now Platform App Engine
• Mobile Studio
• IntegrationHub
• Flow Designer
• Application Development
• Virtual Agent
• Predictive Intelligence
• Performance Analytics
• Guided App Creator
• Studio IDE
• Agent Workspace
• Service Portal
• Automated Test Framework
• Guided Tour Designer
• NowMobile
• Certified Apps
(2) All questions must be submitted no later than June 1, 2020.
(3) A letter of intent to response will be due on May 25, 2020.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
NA
Budget :
Deadline to Submit Proposals: June 15,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$