(1) Vendor needs to provide international student health insurance services to the government authority located in Pierre, SD.
- Assist students in understanding the U.S. healthcare system, including but not limited to healthcare plans, premiums, co-pays, and deductibles.
- Meet student needs in finding care, providers and in the administration and filing of claims.
- Assure that insurance plans are in place in a timely manner, without lapses in coverage periods, with reputable and financially responsible insurers/underwriters. would require coverage options in place by June 1, with students able to enroll by June 15.
- Provide early warning of anticipated rate and coverage changes or renewal problems.
- Meet quarterly with staff and designated representatives to address customer service, general updates, and questions. Additional meetings may be requested as necessary.
- Provide mid-year and year-end comprehensive reports that review the total claims summary per policy year or per semester, including total amount of incurred claims, total amount of paid claims, total number of claims submitted, total amount of discounts issued for each of those claims, reason for denied claims, total number of insured students per year or per semester, etc. Ability to sort information by university preferred.
- Provide annual in-person customer support workshops as well as virtual workshops as needed.
- Provide a primary point of contact who will respond within 3 working days to all insurance questions from international students or staff members.
- Provide multilingual customer service.
- Provide a dedicated account manager to provide assistance to the universities in managing the system plan, including training and educational support offered to its international students.
- Provide web-based administrative capabilities, including online applications, access to medical cards, claim information review, and online chat.
(2) All question must be submitted no later than January 31, 2023.
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